Development of Professional Skills & Competencies

Objectives

• Identify the role of a leader in an organization.
• Get to know advantages and disadvantages of different leadership styles.
• Practice and choose the most appropriate leadership style.
• Acquire practical skills in delegation.
• Improve the teamwork skills and learn how collaboration can be optimized.
• Learn the basics of a successful communication process.
• Get acquainted with various communication styles.
• Understand the importance of all types of communication, including non-verbal.
• Learn techniques which ensure effective communication, such as attentive listening, question-making, giving appropriate feedback.
• Practice different negotiation styles.
• Learn to identify and prevent common barriers to communication.
• Provide an insight into essential cultural differences concerning the communication, behavior and work styles.
• Develop intercultural communication skills.
• Acquire various strategies for effective working in a multi-cultural environment.
• Learn how to identify correctly one’s emotions and feelings.
• Understand and interpret the feelings and emotions of others in a correct way.
• Acquire strategies for controlling impulsive emotions and preventing conflict together with other negative emotions.
• Improve self-management and interpersonal relationships.
• Learn to identify the reasons provoking stressful situations and atmospheres.
• Learn how to gain control over the feeling of stress.
• Study different ways and acquire practical skills of managing stress.
• Encourage the participants not to be afraid of changes, by conceptualizing it.

SUBJECTS

LEADERSHIP, COMMUNICATION, AND NEGOTIATION: THE ABCs OF PERSONAL AND PROFESSIONAL DEVELOPMENT

LEADERSHIP & TEAMWORK:

• Leadership, motivation, and performance.
• Strategies, techniques, and tools for personal development.
• How we relate to ourselves: self-discovery, self-control, self-motivation.
• The importance of teamwork: roles and situations.
• Keys to high-performance teams.

SUCCESSFUL COMMUNICATION AND NEGOTATION

• Efficient communication: the importance of verbal and non-verbal communication.
• New communication technology and its management.
• Communication tools for interpersonal relationships, the capacity of influence, socialization.
• Negotiation and its steps.
• Strategies, techniques, and negotiation tools.
• Common barriers for successful communication.

PERSONAL AWARENESS AND THE ABILITY OF ADAPTATION: KEYS TO INTEGRATION IN A PROFESSIONAL CONTEXT

INTERCULTURAL AWARENESS

• Key competences for cross-cultural communication.
• The danger of overusing stereotypes.
• Doing business in a multicultural environment.
• Strategies to work effectively in a multicultural environment.

EMOTIONAL INTELLIGENCE

• What are the emotions: are they good or bad?
• Emotional Intelligence: definition and significance.
• Social competencies: empathy, communication, assertiveness.
• Affective competencies: how to manage emotions, emotional awareness and understanding.
• Tools and techniques for developing emotional intelligence: Self Awareness, Self Management, Social Awareness, Relationship Management.
• Workshop on controlling emotions.

STRESS PREVENTION & CONFLICT MANAGEMENT:

• Stress monitoring: reasons, symptoms and ways of preventing.
• The basics of mentoring at work place.
• Changes at work – positive, productive and inevitable.
• Management of Change and Adaptability: conceptualizing the change and finding ways of adaptation.
• Key aspects to improve planning and organization.
• Tools and skills to facilitate time management.
• Factors that impact stress, prevention techniques.

Tuition and Fees

• 10% early bird discount for payments done before May 15th